Terms of service
This website is operated by Willow & Woof. Throughout the site, the terms “we”, “us” and “our” refer to Willow & Woof. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.
These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all of the terms and conditions, you may not access the website or use any services.
Online Store Terms
By using this site, you confirm that you are at least the age of majority in your country or region of residence, or that you have given us your consent to allow any minor dependants to use this site.
You may not use our products for any unlawful or unauthorised purpose or violate any laws in your jurisdiction.
Products & Pricing
We take great care to ensure all product descriptions, imagery, and pricing are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
Colours may appear slightly different depending on your device or screen settings.
All prices are listed in GBP (£) unless otherwise stated.
Orders
Once an order has been placed, you will receive an order confirmation email. Acceptance of your order takes place once your order has been dispatched.
We reserve the right to refuse or cancel any order where necessary, including suspected fraudulent activity or incorrect pricing.
Shipping & Delivery
We aim to dispatch orders within the timeframes stated on our website. However, delivery times are estimates and may occasionally be affected by external factors beyond our control.
Willow & Woof is not responsible for delays caused by couriers, customs, or unforeseen circumstances.
Returns & Refunds
Please refer to our Returns & Refunds Policy for information regarding returns, exchanges, and refunds.
Intellectual Property
All content on this website, including imagery, branding, logos, product names, graphics, text, and design, is the property of Willow & Woof and may not be copied, reproduced, or used without written permission.
Limitation of Liability
We do our best to ensure our products and services meet the highest standards. However, Willow & Woof shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Nothing within these Terms excludes any rights you are entitled to under UK consumer law.
Privacy
Your submission of personal information through the store is governed by our Privacy Policy.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting to the website.
We encourage customers to review this page periodically for updates.
Contact Information
For any questions regarding these Terms of Service, please contact us at hello@willowandwoof.com.