Standard Delivery

We offer Royal Mail Tracked 48 and Yodel delivery across the UK.

• £3.99 Standard Delivery
• Complimentary UK delivery on orders over £40

Orders are typically dispatched within 1–2 working days unless otherwise stated on the product page.

Estimated delivery time after dispatch is 2–4 working days.

 

Express Delivery

Need your order a little sooner?

Choose Express Delivery at checkout for faster dispatch and delivery.

Where possible, orders placed before midday on working days will be dispatched the same day.

 

Pre-Orders

If you’ve ordered a pre-order item, the estimated dispatch date will always be shown on the product page before purchase.

If your order contains both in-stock and pre-order items, we’ll usually ship everything together once your pre-order is ready.

If you’d like your available items sooner, please place separate orders.

 

Order Tracking

Once your order has been dispatched, you’ll receive an email with your tracking details so you can follow your parcel every step of the way.

 

International Delivery

We’re currently shipping throughout the United Kingdom.

We’re working hard to expand internationally, so if you’re visiting from overseas, we’d love to hear where you’d like us to ship next.

 

RETURNS

 

Our Returns Policy

We hope you and your dog love every Willow & Woof purchase.

If for any reason you’re not completely happy, you can return your order within 14 days of delivery.

Returned items must be:

• Unused
• In their original condition
• With all original packaging and tags
• Free from pet hair, odours or damage

Once your return has been inspected and approved, your refund will be processed back to your original payment method.

 

Exchanges

Need a different size?

Simply contact us before returning your item and we’ll be happy to help arrange an exchange, subject to stock availability.

 

Damaged or Incorrect Orders

If your order arrives damaged or you’ve received the wrong item, please contact us within 48 hours of delivery with photographs of the item and packaging.

We’ll work quickly to make things right.

 

Return Shipping

Unless the item is faulty or we’ve made a mistake, customers are responsible for the cost of returning their order.

We recommend using a tracked service, as we’re unable to accept responsibility for returns lost in transit.

 

Need a Hand?

If you have any questions about your order, delivery or returns, we’re always happy to help.

Email: hello@willowandwoof.com

We’ll get back to you as soon as possible.