Shipping policy

Shipping Policy

At Willow & Woof, we believe receiving your order should feel just as thoughtful as the products inside. Every order is carefully packed and prepared with care from our UK studio.

 

Processing Times

Orders are typically processed within 1–3 working days. During launches, promotions, or busy periods, processing times may be slightly longer, but we’ll always do our best to dispatch your order as quickly as possible.

Once your order has been dispatched, you’ll receive a confirmation email with tracking information where available.

 

UK Shipping

We currently ship across the United Kingdom using trusted delivery partners.

Shipping costs and estimated delivery times will be calculated at checkout based on your order and location.

Please note that delivery timeframes are estimates and may occasionally vary due to courier delays or busy seasonal periods.

 

International Shipping

We hope to offer international shipping in the future. Please sign up to our newsletter or follow us on social media for updates on worldwide delivery availability.

Incorrect Shipping Information

Please ensure all delivery information is entered correctly at checkout. Willow & Woof cannot be held responsible for orders delayed, lost, or delivered incorrectly due to inaccurate shipping details provided by the customer.

Lost or Delayed Parcels

If your parcel appears delayed or missing, please contact us at hello@willowandwoof.com and we’ll do our best to assist.

While we’ll always support where possible, Willow & Woof is not responsible for delays caused by couriers or circumstances outside of our control.

For any shipping questions, please contact hello@willowandwoof.com and we’ll be happy to help.